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Online enquiry form
Feel free to use the online form below to send us any general enquiries and feedback. If you want us to contact you about your enquiry, please ensure you provide your contact information.

Requests lodged after hours will be attended to the next working day.

Reporting serious issues
Call us immediately on 03 5422 0333 or 1300 656 577 to report a serious issue such as a dangerous dog or a tree over the road. In case of an emergency, call 000 (Triple Zero). For all other issues, you can submit a report below.
Select a Customer Service request type
 Request TypesInstructions
Bins - Missed or DamagedReport a missed or damaged bin.
Bins – other requests . . . Request a new bin calendar, larger/additional bin, special consideration, reusable nappy rebate or waste education training.
Building Infringements . . . Apply for an Infringement Internal Review
Councillors / Council Meetings . . . Request a Meeting with Councillors or submit a question for a Council Meeting
Early Years Services - Manna Gum room hire . . . Manna Gum room hire
General EnquiryMake an inquiry, leave feedback or request service.
Immunisation . . . Request immunisation history or catch up immunisation
Infringements - Fines - Internal Reviews . . . Apply for an Infringement Internal Review
Infringement – Animals . . . Apply for an Infringement Internal Review
Infringement - CFA - Fire hazard inspections . . . Apply for an Infringement Internal Review
Infringement – Local Law . . . Apply for an Infringement Internal Review
Infringement – Parking . . . Apply for an Infringement Internal Review
Kyneton Airfield . . . Submit feedback or make an enquiry about airfield operations
Place Names (Roads, Features & Localities) . . . Apply to name or rename a road or place.
Pools, Fitness & Leisure . . . Provide feedback or enquire about birthday party bookings, facility hire or stadium sports team / participant registration
Property and Rates . . . Submit an enquiry regarding a property valuation or Fire Services Levy.
Roads – Potholes and RepairsReport a pothole or grading issue.
Roads – Working on roadsides . . . Submit an Expression of Interest for Working on Roadsides.
Community Connections . . .  
Statutory Planning . . . Request a pre-application Meeting or enquire about native vegetation removal/modifications
Swimming Pool or Spa RemovalNotify Council that a swimming pool or spa has been removed from a property. For more information regarding removing or decommissioning a swimming pool or spa refer to Council’s website www.mrsc.vic.gov.au
Voters Roll applications . . .  
Risk Management . . .